What is it that sets the high performing five-star practices apart? What practices deliver sustained results? And why are they so rare? Providing better patient experiences is not a one-off project, but an ongoing improvement that consistently takes into account organisational needs, staffing requirements and environmental fluctuations. Patients are increasingly relying on the experiences of others as a major factor in their decision-making process and the aesthetic sector must find ways of thinking about how treatments are promoted and delivered.
In this talk, Miss Sherina Balaratnam will outline her tips and tricks to maintaining a five-star practice and how she continues this success in an ever-evolving and expanding industry.
