Customer Services Coordinator role

Customer Services Coordinator role

skinade® is looking for an enthusiastic dynamic individual ready to take on a constantly evolving set of challenges! This is an opportunity to work from the heart of a pioneering professional skincare company, and experience all aspects of a growing agile business! The successful candidate will be liaising with both B2B and B2C relationships and provide support where needed. They will also have the opportunity to organise, manage, and appear at company events and trade shows, as well as contribute towards company marketing strategy and execution.

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What we’re looking for:

• 2 years minimum customer service experience or similar role

• Outgoing and friendly

• Self-starter

• Ability to work alone & in a team environment

• strong work ethic

• multilingual (ideally)

• background in skincare, aesthetics, fashion or sport (ideally)

• graphics skills (ideally)

Summary of responsibilities:

• To manage the web/phone sales of both B to B and B to C sectors

• Identify sales opportunities from enquiry emails

• Manage the growth of the brand by answering emails/phones calls and playing a critical role in achieving brand customer services excellence both nationally and internationally.

• To proactively engage / call our B to B business and play a support role to senior management and take on certain office administrative tasks from time to time.

• Working directly with colleagues on marketing activities both within the B to B and consumer focused business sectors. This shall include social media, seminars / shows / conferences design and visual setup, supporting marketing materials production, graphics, copy, send outs and maintaining POS and communications stock levels.

• Administrative support such as updating packing lists, helping with venue booking and travel/accommodation.

• Understanding and maintaining the professional brand position and supporting Partnership Managers and fellow office staff in their sales and training activities.

• From time to time there will be the opportunity to attend industry conferences.

• 20 paid holidays, and all bank holidays off

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