Operations Manager

Operations Manager

We are looking for an experienced Operations Manager to join our fast-growing team. We are looking for somebody to hit the ground running with all aspects of operational management, including but not limited to: Customer Services, Complaint Resolution, Purchasing, E-Commerce, Importing/Exporting, Computer Systems, Event Organising, Warehouse Management, Human Resources, Health and Safety, Insurance, Marketing and Expo Organisation.

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The essentials! About you:

You will be a hands-on type of person, not scared to roll up your sleeves and help out but at the same time you will have a methodical approach to situations.
You will be an advocate of outstanding customer service
You will be proficient in IT systems and be able to demonstrate in-depth knowledge of MS office to produce reports and presentations.
A keen interest and understanding of the importance of internal IT systems for streamlining productivity.
You will possess a genuine passion for Operations Management in a busy customer-oriented environment.
Be flexible in undertaking duties and responsibilities attached to your role.
You will have excellent communication skills both written and verbal.
You will have at least 2 years experience in a management position.
Desirable Criteria:

Experience of E-Commerce, more specifically Magento.
Experience of social media and mailshotting.
Knowledge of stock management and logistics.
Working knowledge of CRM databases.
Experience of event management.
Job Perks!

Office dogs!
Free parking
Generous staff discount
Free tea and coffee
Corporate gym membership
Regular company events
Weekly staff training
This role is based Full Time office based in our HQ in Knutsford, Cheshire and will involve limited weekend attendance at trade shows and possible travel to Barcelona.

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